Your privacy matters to us. This Privacy Policy explains in plain terms what personal data dwg888 collects, why we collect it, how it is used and stored, and the rights you hold over your own information. Please read it alongside our Terms & Conditions for a complete picture of how the platform operates.
A quick overview of our core privacy commitments. The full policy is set out in the clauses below.
We collect your full name, date of birth, national ID (KTP) or passport number, residential address, and contact details during registration and KYC verification. This information is used solely to verify your identity and comply with our operating obligations.
All data transmitted between your device and dwg888 is protected by industry-standard SSL (TLS 1.2 or higher) encryption. Personal data at rest is stored on access-controlled servers. We do not store payment card numbers in plaintext.
dwg888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with service partners (payment processors, KYC providers) is governed by strict data processing agreements and used only to deliver services to you.
dwg888 uses essential cookies to maintain your session, preference cookies to remember your settings, and analytics cookies to understand how the platform is used. You can manage non-essential cookie preferences in your browser settings at any time.
You have the right to access, correct, or request deletion of the personal data dwg888 holds about you. You may also object to certain processing activities or request a portable copy of your data. Submit requests to our support team at support@dwg888.cam.
We retain your personal data for as long as your Account remains active and for a minimum of five years following Account closure, in accordance with our obligations under the applicable operating licence and anti-money-laundering requirements.
dwg888 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and security of your personal data. This Privacy Policy ("Policy") describes how dwg888 collects, uses, stores, shares, and protects information about you when you access or use the dwg888 platform at https://dwg888.cam, including all associated sub-pages, services, and features (collectively, the "Platform").
This Policy applies to all registered Members, prospective Members who browse the Platform without registering, and any other individuals whose personal data dwg888 processes in connection with the operation of the Platform. It covers data collected through the website, via email and live-chat communications with our support team, and through the payment processing integrations we use to facilitate deposits and withdrawals in Indonesian Rupiah (IDR / Rp).
By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and may request Account closure in accordance with our Terms & Conditions.
For the purposes of applicable data protection legislation, dwg888 acts as the data controller in respect of personal data collected from Members and platform visitors. As data controller, dwg888 determines the purposes for which, and the means by which, your personal data is processed.
dwg888 operates as an internationally licensed gaming platform. All data processing activities are conducted in accordance with the standards required by the platform's operating licence and applicable international data protection frameworks.
Where dwg888 engages third-party service providers to carry out processing activities on its behalf — such as KYC verification providers, payment processors, or analytics platforms — those providers act as data processors and are contractually bound to process your data only in accordance with dwg888's documented instructions.
For any data-related enquiries, including requests to exercise your rights under this Policy, you may contact us at: support@dwg888.cam
dwg888 collects personal data from you in the following categories, depending on how you interact with the Platform:
When you register an Account, we collect: your full legal name, date of birth, gender, nationality, residential address (including city and province within Indonesia — for example, Jakarta, Surabaya, Bandung, Bali, Yogyakarta, or Medan), email address, and mobile phone number. This data is used to create and manage your Account and to verify your identity during the KYC process.
To comply with our anti-money-laundering (AML) obligations and the requirements of our operating licence, we collect copies of government-issued identification documents such as your Indonesian national identity card (KTP), passport, or driver's licence, together with proof-of-address documents dated within the preceding 90 days. These documents are processed by our trusted KYC verification partner and are not stored in plaintext on dwg888's primary servers.
We collect records of all deposits, withdrawals, wagers, bonuses, and account balance movements associated with your Account. We also collect the names of the bank accounts and e-wallets used for transactions — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja — together with the last four digits of the relevant account number where applicable. Full payment credentials are never stored on dwg888's servers; payments are processed through PCI-DSS-compliant payment gateways.
When you access the Platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, time zone (typically WIB / UTC+7 for our Indonesian Members), pages visited, session duration, clickstream data, and referral URL. This data helps us maintain platform security, diagnose technical issues, and improve the user experience.
We retain records of communications you send to our support team via live chat or email, including the content of those messages, timestamps, and the outcome of any support tickets or dispute resolution processes. These records are kept to ensure continuity of service and to resolve any disputes that may arise.
If you use any of the Platform's responsible gaming tools — such as deposit limits, session time reminders, cooling-off periods, or self-exclusion — we record the settings you have chosen and the date and time of any changes. This data is used exclusively to apply and enforce the restrictions you have requested and is never used for marketing purposes.
dwg888 uses the personal data it collects for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity & Registration Data |
| Identity verification (KYC) and age verification (21+) | Identity & Registration Data, KYC Data |
| Processing deposits and withdrawals in IDR | Financial & Transaction Data |
| Calculating and settling wager outcomes | Financial & Transaction Data, Technical Data |
| Awarding and tracking bonuses and promotions | Financial & Transaction Data, Identity Data |
| Fraud detection and prevention | All categories, including Technical Data |
| AML / counter-terrorism financing compliance | Identity Data, KYC Data, Financial Data |
| Customer support and dispute resolution | Communications Data, Identity Data |
| Responsible gaming monitoring and tool enforcement | Responsible Gaming Data, Financial Data |
| Platform analytics and performance improvement | Technical & Usage Data (aggregated / pseudonymised) |
| Sending transactional communications (deposit confirmations, withdrawal updates, security alerts) | Identity Data, Financial Data, Communications Data |
| Sending promotional communications (subject to your consent preferences) | Identity Data, Technical Data |
dwg888 will not use your personal data for any purpose that is incompatible with the purposes listed in this clause without first obtaining your explicit consent or being required to do so by applicable law.
dwg888 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Where we rely on legitimate interests as our legal basis, we have assessed that our interests do not outweigh your rights to privacy. If you wish to obtain more information about any specific legitimate-interest assessment, you may submit a written request to our support team.
dwg888 does not sell, rent, or otherwise commercially exploit your personal data to third parties. We share personal data only in the following limited circumstances:
We engage carefully selected third-party service providers who process data on our behalf under written data processing agreements. These include: KYC and identity verification providers; payment gateway operators facilitating transactions via BCA, BRI, BNI, Mandiri, OCBC NISP, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja; fraud detection and cybersecurity firms; cloud infrastructure and hosting providers; customer support software vendors; and email delivery services for transactional communications.
Game studios whose content is available on dwg888 — including Pragmatic Play, Evolution Gaming, Pocket Games Soft, Spribe, NetEnt, and Microgaming — may receive a session token and limited technical identifiers to initialise games for your session. These providers do not receive your full name, KTP number, or financial data. Data sharing with game studios is governed by the respective studio's data processing terms.
dwg888 may disclose your personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required to do so by applicable law, court order, or in connection with any regulatory investigation. Such disclosures will be made only to the extent strictly necessary and in accordance with applicable legal requirements.
In the event that dwg888 undergoes a corporate restructuring, merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer via the email address registered on your Account and ensure that the recipient is bound by privacy obligations no less protective than those set out in this Policy.
As an internationally licensed gaming platform serving Indonesian players, dwg888 may transfer your personal data to countries outside Indonesia for storage or processing. This occurs, for example, when data is processed by cloud infrastructure providers or KYC vendors whose servers are located in other jurisdictions.
Where such transfers occur, dwg888 takes steps to ensure that appropriate safeguards are in place to protect your data at the destination, including: contractual clauses requiring the recipient to apply data protection standards equivalent to those described in this Policy; selecting recipients certified under recognised international data protection frameworks; and, where necessary, conducting transfer impact assessments.
By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside Indonesia as described in this clause, where dwg888 has implemented appropriate safeguards as set out above.
dwg888 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how the Platform is used. The following cookie categories are in use:
You may configure your browser to refuse non-essential cookies or to alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of the Platform. Detailed instructions for managing cookies are available in your browser's help documentation.
dwg888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal, regulatory, and contractual obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of Account + 5 years post-closure | Operating licence obligation |
| KYC verification documents | Duration of Account + 5 years post-closure | AML regulatory requirement |
| Transaction records (deposits, withdrawals, wagers) | 5 years from transaction date | Financial record-keeping obligation |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Responsible gaming records | Duration of exclusion/limit + 5 years | Operating licence / player protection obligation |
| Technical / usage logs | 12 months (rolling) | Legitimate interest (security & fraud detection) |
| Marketing consent records | Until consent is withdrawn + 2 years | Consent (audit trail) |
When personal data is no longer required for any of the purposes identified above, it is securely deleted or anonymised so that it can no longer be attributed to you as an identifiable individual.
Subject to applicable data protection law and certain legitimate restrictions (for example, where retaining data is required by our operating licence), you have the following rights in respect of the personal data dwg888 holds about you:
To exercise any of the above rights, please contact our support team at support@dwg888.cam with a description of your request and sufficient information to verify your identity. We will not charge a fee for responding to legitimate rights requests unless they are manifestly unfounded or excessive.
dwg888 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
While we take all reasonable precautions to protect your data, no method of electronic transmission or storage can be guaranteed as completely secure. You also have a role to play in keeping your Account safe: choose a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised activity on your Account.
dwg888 strictly prohibits access to and use of the Platform by individuals under the age of 21. The Platform is intended exclusively for adults aged 21 and over. We do not knowingly collect personal data from individuals under this age.
If dwg888 discovers or is notified that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the associated Account, delete the personal data in question, and — where the circumstances warrant — report the matter to the relevant authorities.
The dwg888 Platform does not contain links to third-party websites for general browsing purposes. However, some game content supplied by licensed studios (Pragmatic Play, Evolution Gaming, Pocket Games Soft, Spribe, NetEnt, Microgaming, and others) is delivered via embedded iframes or direct API integrations that involve communication with the studio's own servers.
dwg888 is not responsible for the privacy practices of third-party game studios, payment processors, or any other external services. We encourage you to review the privacy policies of any third-party service providers whose services you use in connection with the Platform, including the providers of the Indonesian payment methods accepted on dwg888 (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja).
dwg888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most recent version of this Policy will always be accessible at https://dwg888.cam/privacy-policy, and the "Last Updated" date at the top of the page will be revised accordingly.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify active Members via the email address registered on their Account prior to the changes taking effect. For minor or clarificatory amendments, publication of the revised Policy on the Platform constitutes adequate notice.
Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the Platform and may request Account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which dwg888 processes your personal data, please contact us. Our Indonesian-speaking support team is available 24 hours a day, 7 days a week, and we aim to acknowledge all written privacy enquiries within 48 hours (WIB).
Email: support@dwg888.cam
Please include your registered Account username, a clear description of your enquiry, and — for rights requests — sufficient information to allow us to verify your identity. This ensures we can locate the correct data and respond accurately and securely.
For questions about responsible gaming tools, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page. For general platform questions, visit our FAQ page.
Our support team is available 24/7 to address any concerns about how your data is handled. You can also explore our other policy pages for a complete picture of how dwg888 operates.